Solution
Customer Operations
Triage, drafting, knowledge-grounded responses, and voice agents for service teams.
All solutions
The problem
Support volume grows with the business, but headcount rarely keeps pace. Quality varies by agent, context lives in five systems, and customers repeat themselves.
What we build
- Inbound triage that classifies, routes, and prioritizes
- Response drafting grounded in your knowledge base, with review before send
- Voice agents for qualification, scheduling, and status calls
- Conversation summarization into your CRM or ticketing system
Expected outcomes
- 60–80% of routine touches handled without full agent effort, typical
- Consistent answers backed by your actual policies
- Every call and thread becomes structured data
Example workflow
01Customer request arrives
02Classify intent and urgency
03Retrieve account and order context
04Draft response with citations to policy
05Agent reviews, edits, approves
06Send, update record, log outcome
Related: industry playbooks and how the nightly cycle runs.
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